Refund policy
Returns
BOLD accepts returns within 30 days of delivery and provides free prepaid return shipping in the U.S. Sale items are included. Gift cards are non-refundable.
To start a return, email info@boldouterwear.com with your order number. We’ll send you a prepaid USPS return label and simple return instructions.
Please request your return before mailing anything back. Items sent to us without first requesting a return may not be accepted.
Returned items should be in the condition received, with original packaging where applicable. Removing the protective lens film to try on your goggles does not affect your return eligibility.
Once we receive your return and confirm it meets the return requirements, we’ll issue your refund to your original payment method. Please allow up to 10 business days for us to process the refund, plus any additional processing time required by your bank or credit card company.
Exchanges
Wrong size, model, or lens? We’ll make it right. BOLD covers shipping both directions on eligible U.S. exchanges.
Email info@boldouterwear.com with your order number and what you would like instead. We’ll help coordinate the exchange and provide the necessary prepaid shipping label.
Damages and Issues
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at info@boldouterwear.com with your order number and, if helpful, a photo of the issue. We’ll review it and make it right.
Warranty
Every BOLD product includes a 1-year warranty against manufacturing defects.
If your product has a manufacturing defect, such as foam separating from the frame, fogging between lens panes caused by a defect, or another defect in the lens or frame, contact us with your order details and photos where appropriate. Verified manufacturing defects will be replaced free of charge.
Normal wear and tear and accidental damage are not covered by the warranty. If your product is damaged outside the warranty, contact us and we’ll see how we can help.
Try Before You Buy
Try Before You Buy orders have a 10-day trial window.
Your card receives a temporary authorization hold rather than an immediate charge. You are billed only for the products you keep, and return shipping is free within the U.S.
For full details, visit:
https://boldouterwear.com/pages/try-before-you-buy-sunglasses
International Orders
BOLD currently ships within the United States only. We do not offer international shipping at this time.
Questions?
If you have any questions about a return, exchange, warranty claim, or Try Before You Buy order, email us at info@boldouterwear.com.
For complete details, visit: