Shipping, Returns & Warranty

Shipping

Every U.S. order ships free — no minimums, no checkout surprises.

  • Orders are typically processed and shipped within 1–3 business days from Steamboat Springs, Colorado. Orders placed on weekends or holidays begin processing the next business day.
  • Free shipping typically arrives within 5–8 business days after shipping. A faster Standard option (3–4 business days) is available at checkout for a small fee. Delivery times are estimates and can be affected by carrier delays, weather, or holidays.
  • You'll receive a confirmation email with tracking as soon as your order ships.
  • Free local delivery is available in Steamboat Springs, often as soon as the next day.
  • Need your order sent to a UPS Store or alternate pickup address? Just enter that address at checkout.
  • Please double-check your shipping address before ordering — we can't be responsible for orders shipped to an incorrect address provided at checkout.

Returns

30-day returns with free prepaid return shipping in the U.S.

If your BOLD gear isn't right for you, you have 30 days after delivery to request a return — and yes, that includes items bought on sale.

  1. Email info@boldouterwear.com with your order number.
  2. We'll email you a prepaid USPS return label and simple instructions.
  3. Print the label, tape it to the package, and drop it in your mailbox or at any post office.
  4. Once we receive your return and confirm it meets the return requirements, we'll issue the refund to your original payment method (please allow up to 10 business days, plus your bank's processing time).

Return requirements are simple: request the return within 30 days of delivery, and send items back in the condition you received them, with the original packaging where applicable. Removing the protective lens film to try your goggles does not affect your return. Gift cards are non-refundable. Please request a return before sending anything back — unrequested packages can't be accepted.

Exchanges

Wrong size, model, or lens? We'll make it right — we cover shipping both directions on U.S. exchanges. Email us what you'd like instead and we'll send the replacement along with a prepaid label for the original.

Warranty

Every BOLD product is covered by a 1-year warranty against manufacturing defects.

If something's wrong with your gear that shouldn't be — like foam separating from the frame, fogging between the lens panes, or a defect in the lens or frame — contact us with a photo and your order details, and we'll replace it free.

Normal wear and tear and accidental damage (like a scratched lens from a crash or keys) aren't covered by the warranty — but if your product is damaged outside the warranty, contact us and we'll see how we can help.

Try Before You Buy

Try up to 4 pairs at home before you commit. Your card receives a temporary authorization hold — not a charge (the same thing a hotel does), you get 10 days to try everything in real conditions, and you're billed only for what you keep. Return the rest with the free prepaid label we provide.

Full details, FAQs and how it works → Try Before You Buy

International Orders

BOLD currently ships within the United States only. We don't offer international shipping at this time — if that changes, we'll announce it to our email list.

Questions?

We're a small Steamboat Springs company and a real person answers every message. Email info@boldouterwear.com and we'll get you sorted.